Office 5 Star Delivery & Returns Information

 

OFFICE STATIONERY SUPPLIES DELIVERY


Office-5-Star Delivery is via courier and is delivered within 3 working days*, furniture can sometimes take longer.
Next day delivery is possible on most non furniture products, and if this option is required please phone us on Tel 01594 810081.
 

Please supply an address where someone is available to sign as a signature is required upon receipt of delivery. A contact phone number is also useful in the event that the courier has trouble locating your address.


Deliveries to anywhere in the Mainland UK (excluding Scottish Highlands) are free for orders over £30 +vat and a charge of £2.85+vat for orders under this value.​  If you are local, you are welcome to collect your goods the following working day*


We are always happy to post orders weighing under 5kg by Royal Mail at cost.  This can sometimes be beneficial if you live in the Scottish Highlands and UK Islands but again you will need to phone us to arrange this.


Order cut off time is 4pm Monday-Friday.



LARGE/BULKY AND FURNITURE ORDERS


Palletised deliveries may be made by an articulated vehicle. The buyer must notify the Office5Star of any access issues at the time the order is placed. Failure by the buyer to do so may result in a failed delivery and additional charges being payable for redelivery.


Unless otherwise agreed in writing, delivery will be made to the ground floor only. Palletised deliveries will be made to the curb side.


All furniture items received in damaged packaging must be signed for as damaged on receipt, failure to do so may result in the failure of the claim.

 

 

*Stock permitting

 

 

RETURNS POLICY

 

Goods ordered in error

If you find you have ordered a product in error please email to let us know WITHIN 14 days of receipt of goods. You will receive a credit or refund within 30 days. All items must be unused and in original packaging and be returned at your own expense. Goods must be sent by a trackable and signed for service.

Please note: special order items such as furniture and perishable goods are non-returnable.


Delivery has not arrived

If your order has not arrived within 3 working days and you have not had any contact from ourselves with a reason, either phone us email us with your order details and we will find out and let you know what is happening.


Goods are damaged

Should we deliver an item to you that is damaged, broken or faulty on arrival, please advise us by email WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.

 

Goods different from what you have ordered

If you receive an item that is different to what you have ordered please advise us by email WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.

 

 

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