Office5Star Delivery & Returns Information
COVID 19 - February 2021
During this period we are still committed to delivering nationwide.
Local Deliveries to GL14, GL15, GL16 GL17. GL1, GL18, GL18, GL19, GL2, GL3, GL4, HR9, GL50, GL51, GL52, GL53, NP15, NP25, NP26 with our own vehicle fleet can enjoy FREE delivery on orders over £30+vat.
Orders below £30+vat will incur a £2.95 delivery - This may not apply to business accounts.
Collection is also available from our Coleford offices respecting social distancing (available at checkout). This will be arranged with yourself after placing your order.
National Deliveries are offered with FREE 3 day delivery over £50+vat. Orders below £50+vat will incur a £5.95 delivery.
This includes deliveries to Northern Ireland but unfortunately not to Highlands and Islands.
For Highland and Islands there is a courier delivery flat fee of £25 however we are happy to post smaller orders (under 5kg) to anywhere in the UK using Royal Mail for £5.95. Please contact us if this is the case as the postal option is currently not available online.
The OfficeStar Team
Deliveries of Office Stationery & Supplies
We can deliver to anywhere in the UK including Northern Ireland, Highlands and Islands.
Orders over £30+vat are delivered FREE of charge to the following areas: GL14, GL15, GL16 GL17. GL1, GL18, GL18, GL19, GL2, GL3, GL4, HR9, GL50, GL51, GL52, GL53, NP15, NP25, NP26
Orders below £30+vat will incur a £2.95 delivery charge.
Regular business accounts are excluded from this charge.
Collection is available from our Coleford offices (available at checkout). We will contact you when your goods are available.
Orders over £50+vat are delivered FREE of charge to Mainland UK* and Northern Ireland.
Orders below £50+vat will incur a £5.95 delivery charge.
Regular business accounts may be excluded from this charge.
*For delivery to the Scottish Highlands, Islands, Isle of Wight, Isle of Man etc there is a courier delivery flat fee of £25. However, we are always happy to post orders weighing under 5KG or in batches of 5KG. This facility isn’t currently available on our website but if you would like to phone us or email your requirements we will give you the best price possible and make arrangements.
Deliveries of Large/Bulky items and Furniture
Delivery of large/bulky items and furniture to the following postcodes is delivered free of charge :
GL14, GL15, GL16 GL17. GL1, GL18, GL18, GL19, GL2, GL3, GL4, HR9, GL50, GL51, GL52, GL53, NP15, NP25, NP26
Delivery of large/bulky items and furniture to the rest of the Mainland UK incurs a one off flat rate of £25.
Palletised deliveries may be made by an articulated vehicle. Please notify Office5Star of any access issues at the time the order is placed. Failure by the buyer to do so may result in a failed delivery and additional charges being payable for redelivery.
Unless otherwise agreed in writing, delivery will be made to the ground floor only. Palletised deliveries will be made to the curb side.
All furniture items received in damaged packaging must be signed for as damaged on receipt, failure to do so may result in the failure of any claim.
Deliveries are made within 3 working days although furniture can take longer.
Order cut off time is 4pm Monday-Friday.
Goods ordered in error
If you find you have ordered a product in error please email to let us know WITHIN 14 days of receipt of goods. You will receive a credit or refund within 30 days. All items must be unused and in original packaging and be returned at your own expense. Goods must be sent by a trackable and signed for service.
Please note: special order items such as furniture and perishable goods are non-returnable.
Delivery has not arrived
If your order has not arrived within 3 working days and you have not had any contact from ourselves with a reason, either phone us email us with your order details and we will find out and let you know what is happening.
Goods are damaged
Should we deliver an item to you that is damaged, broken or faulty on arrival, please advise us by email WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.
Goods different from what you have ordered
If you receive an item that is different to what you have ordered please advise us by email WITHIN 3 working days of receipt of goods. We will then arrange for the item to be collected and replaced free of charge.