Privacy & Cookie Policy
We are the OfficeStar Group Ltd trading as Office-5-Star and this Privacy Policy gives detailed information as to when and why we collected personal information from you, how we keep it secure and how we use it.
- Introduction
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and lawful manner.
This Privacy & Cookie Policy explains:
- What personal information we collect and why
- How we use, store, and protect that information
- When and why we may share it with third parties
- How cookies and similar technologies are used on our website
- Your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR)
By using our website or providing your information to us, you agree to the terms of this policy.
- How We Collect Your Personal Information
We collect personal information when you interact with us, including (but not limited to) when you:
- Visit our websites
- Sign up for newsletters or marketing emails
- Place an order or make an enquiry
- Enter a competition, promotion, or survey
- Apply for a job
- Contact us by phone, email, or in person
We may also use cookies and similar technologies (including Google Analytics) to collect information automatically when you visit our website.
In some cases, we may supplement the information we collect with data from publicly available sources (e.g., Companies House, Land Registry) or trusted partners (e.g., credit reference agencies) where you have given them permission to share your information.
- What Personal Information We Collect
We may collect and process the following categories of personal information:
Basic details
- Name and title/prefix
- Email address
- Postal address
- Contact telephone number
Transactional details
- Delivery and billing addresses
- Payment information (we do not retain full payment card details beyond what is necessary to process your transaction)
- Details of products or services purchased
Marketing and engagement data
- Email preferences
- Competition or promotion entries
- Survey responses
- Information you provide in correspondence
Technical and usage data
- IP address, browser type, device information
- Website usage statistics (via cookies and analytics tools)
- Why We Collect and Use Your Information
We collect and process your personal data for the following purposes and under these lawful bases:
To Perform a Contract with You
To fulfil your orders and provide the services you have requested, including:
- Processing and confirming purchases
- Managing payments and deliveries
- Responding to enquiries or customer service requests
- Notifying you of changes or updates related to your order
To Comply with Legal Obligations
We may use your data to:
- Maintain accurate financial and business records
- Detect and prevent fraud or money laundering
- Fulfil health and safety requirements when you visit our premises
- Comply with legal or regulatory requests
For Our Legitimate Interests
Where it is necessary for our legitimate business purposes, including:
- Understanding and segmenting our customers to improve our services
- Developing and improving our website and products
- Identifying potential customers who may be interested in our offerings
- Ensuring network and information security
You have the right to object to processing based on legitimate interests (see Section 12).
With Your Consent
Where we rely on consent (for example, to send marketing communications or to use non-essential cookies), you can withdraw your consent at any time.
- How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes described above, or as required by law.
Once it is no longer needed, your information will be securely deleted or anonymised.
- How We Share Your Information
We do not sell or rent your personal information.
We may share it with trusted third parties who help us operate our business, such as:
- Delivery and logistics providers
- Payment processors
- IT, web hosting, and database service providers
- Marketing or analytics platforms (e.g., Google Customer Reviews, Google Analytics)
- Professional advisers (accountants, auditors, legal counsel)
We may also share data where required by law or to protect our rights, property, or safety.
Certain third parties (such as Google) may use cookies, web beacons, or similar technologies in connection with their services to collect information about your transactions and website activity.
- International Data Transfers
Your personal data may be transferred and stored outside the UK or European Economic Area (EEA).
Where this occurs, we ensure that appropriate safeguards are in place, such as:
- Transfers to countries deemed adequate by the UK government or European Commission
- Use of approved contractual clauses with recipients
- Transfers to organisations certified under recognised data protection frameworks
We take all reasonable steps to ensure your data remains protected in accordance with this policy.
- Security of Your Personal Information
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.
While we take all reasonable precautions, please note that data transmission over the Internet is not completely secure. Once received, however, we apply strict procedures and security measures to prevent unauthorised access.
- Cookies and Similar Technologies
Like most professional websites, we use cookies to improve your experience, analyse traffic, and support our marketing efforts.
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help remember your preferences and enhance functionality.
Types of Cookies We Use
- Strictly necessary cookies: Essential for the website to function.
- Performance and analytics cookies: Help us understand how our site is used (e.g., Google Analytics).
- Functionality cookies: Remember your preferences (e.g., language or region).
- Marketing cookies: Deliver relevant advertisements and measure effectiveness.
- Social media cookies: Enable features such as sharing content or connecting with social networks.
Managing Cookies
You can control cookies through your browser settings.
Essential cookies cannot be disabled as they are necessary for the website to work.
- Third-Party Cookies
We use third-party services that may place cookies on your device, including:
- Google Analytics – to analyse website traffic and usage patterns.
- Google Customer Review Programme or using web beacons or similar technologies .
- Google Ads and Meta (Facebook) Pixel – to measure and optimise marketing campaigns.
- LinkedIn and YouTube – for embedded content and engagement analytics.
These providers have their own privacy policies, which we recommend you review.
- Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to be informed about how your data is used
- Right of access to obtain a copy of your data
- Right to rectification of inaccurate or incomplete data
- Right to erasure (“right to be forgotten”) in certain circumstances
- Right to restrict processing under specific conditions
- Right to data portability to transfer your information to another provider
- Right to object to processing based on legitimate interests or direct marketing
- Right to withdraw consent at any time
- Right to lodge a complaint with the Information Commissioner’s Office (ICO) — www.ico.org.uk
To exercise your rights, please contact us using the details below.
We may need to verify your identity before fulfilling your request, and we aim to respond within one month.
- Consent
By interacting with OfficeStar Group Ltd, you consent to the collection and use of your personal data as outlined in this policy.
Where processing is based on consent (e.g., marketing or non-essential cookies), you can withdraw consent at any time by contacting us or updating your preferences.
- Changes to This Policy
We keep this policy under regular review and may update it from time to time.
- Contact Us
If you have any questions, concerns, or wish to exercise your data protection rights, please contact our Data Protection Officer:
OfficeStar Group Ltd
Acorn Building, Mushet Park
Coleford, Gloucestershire GL16 8RE
Tel: 01594 810081
